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Buyer's Guide
Can you send me an Invoice and/or can I use a Purchase Order?
  We can invoice you with or without a purchase order if you are a corporation, school, police department, or organization, usually with Net 30 terms. Please call 1-888-972-7232 to place your order, or fax your Purchase Order to us at 1-775-924-1192, and we will call you to confirm the order.
How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
  To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
What is the return policy?
  We want you to be 100% happy with your order, so any stock items (not custom items) purchased can be returned for a refund or replacement within 15 days of your purchase, minus your shipping cost. Please call us at 1-888-972-7232 for a RMA (Return Merchandise Authorization) before you ship your package. To qualify for a refund, items must be returned undamaged and in resalable condition, so make sure you package them with care. We will credit your credit card or send you a check within 2 days of receiving your return. If you desire a replacement, please include a note stating why the item was not satisfactory.

*Please note that Custom printed ChildPrint ID Kits® and ChildPrint ID Cards™ ARE NOT RETURNABLE
if the printing matches your approved proof. If there is a printing error, however, please call us immediately.